Pyunhanga Account Deletion Guide
This document is provided in Korean; the Korean text is authoritative.
This page explains how to delete your Pyunhanga account, the unified account used by the "Pyunhanga" app and the "Pyunhanga Map" app and website provided by Pyunhanga Co., Ltd. Deleting your account ends your membership in both services.
■ Delete your account in the app
1. Sign in to the Pyunhanga app or the Pyunhanga Map app.
2. Go to [Settings > App settings > Delete account].
3. Review the notice and confirm deletion.
If you are signed in to Pyunhanga Map on the web (map.pyunhanga.com), you can also delete the same account via [Settings > App settings > Delete account]. Deleting from any of the apps or the website deletes the same account.
■ If you cannot access the app
Email pyunhanga_official@pyunhanga.com with the social account you signed up with (Kakao, Google, Apple, or LINE). We will verify your identity and process the request without delay.
■ Data deleted upon account deletion
- Social login link (including the Apple refresh token and the LINE access token): deleted immediately (Kakao, Apple, and LINE linkages are revoked on withdrawal)
- Health records, posts, comments, and group data in the Pyunhanga app: deleted in bulk within 24 hours of withdrawal
- Favorites in Pyunhanga Map: deleted without delay
- Point wallet and transaction history: deleted on withdrawal (remaining points are forfeited)
- Account information (email, nickname, etc.): destroyed after withdrawal
■ Data retained for a limited period as required by law or for dispute handling
- Service access logs (sign-ins, etc.): 3 months (Protection of Communications Secrets Act of Korea)
- Consumer complaint and dispute records (support inquiries, etc.): 3 years (E-Commerce Act of Korea)
- Terms and privacy consent history: 5 years after withdrawal (proof of consent)
- Report, sanction, and moderation records: 1 year after withdrawal (abuse prevention)
- Health-record access audit logs: 3 years from creation (sensitive-data access auditing)
For details, please see the Privacy Policy.
Contact: pyunhanga_official@pyunhanga.com